Java House Customer care woes
Java House has come under fire for their bad service lately.
The coffee chain hass customers flooded on social media with negative reviews.
A post on the ‘My customer Service Experiences’ Facebook page, put the Acacia outlet in the spotlight.
“This place has the worst customer service I have seen!! It’s a complete opposite of what you will find in the same restaurants in Kenya. Their branch in Acacia place needs some serious improvement in customer service,” the post reads.
“I was meeting a client for a lunch meeting, so I wanted to order for Lunch. My several attempts to call a waitress were totally ignored and because I needed to eat, I decided to go to the counter and pick the menu.”
“You will love our Java experience or we will make it right,” is Java House’s slogan.
COURTESY PHOTO
A post on the ‘My customer Service Experiences’ Facebook page, put the Acacia outlet in the spotlight.
“This place has the worst customer service I have seen!! It’s a complete opposite of what you will find in the same restaurants in Kenya. Their branch in Acacia place needs some serious improvement in customer service,” the post reads.
“I was meeting a client for a lunch meeting, so I wanted to order for Lunch. My several attempts to call a waitress were totally ignored and because I needed to eat, I decided to go to the counter and pick the menu.”
A screenshot of the post about Java House’s customer service
The customer says that upon deciding on what they wanted to eat, they couldn’t get anyone to take their order, despite that the waitresses were watching him call them. The post also shows that getting their bill was also the same.
“We called the person who served us but she just ignored. When we decided to walkout, she came to us saying the bill system was having a problem and she was trying to get the bill,” the post continues.
In a comment, another client who goes by the name Cissy Lutalo says they had a similar experience at the outlet at Shell Lugogo Bypass.
“I went to this on at Shell Lugogo by pass. Food tasteless as if that isn’t enough, their juice is so disgusting. They claim its fresh juice yet its some sort of concoction from some powder sort of. Fresh juice doesn’t taste as flat as that.”
Another who goes by the name Kaleesi Game of Thrones said: “Acacia started off well but now it’s just disturbing. I would rather go to a kafunda.”
